The Benazir Income Support Program (BISP) provides financial aid to low-income families in Pakistan. If you are facing issues with your payments, eligibility status, or any other concern related to the BISP 8500 Program, you can file a complaint online using the Citizen Portal. This online system allows beneficiaries to directly submit their grievances to the authorities for quick resolution.
In this guide, we will walk you through the complete process of filing a complaint using the Citizen Portal, checking your eligibility, and ensuring that your concerns are addressed efficiently.
Filing a Complaint in the BISP 8500 Program via Citizen Portal
The Pakistani government has introduced the Citizen Portal to make the complaint process easier for BISP beneficiaries. This platform ensures that your concerns are heard by the relevant authorities without the need to visit an office physically.
Steps to Submit a Complaint Online
Follow these steps to register your complaint in the BISP 8500 program using the Citizen Portal:
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Visit the Citizen Portal
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Open your web browser and search for “Pakistan Citizen Portal.”
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Click on the official government website link.
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Register Yourself
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If you are a new user, create an account by entering your name, email, CNIC, and mobile number.
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Set a password and verify your account through an OTP sent to your phone.
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Login and Access the Complaint Section
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Once logged in, navigate to the “Redressal of Complaints” section.
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Click on “Register a Complaint.”
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Enter Complaint Details
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Select “Benazir Income Support Program (BISP)” from the category list.
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Provide complete details of your complaint, such as payment issues, eligibility problems, or deductions.
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Attach any supporting documents (if applicable).
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Submit Your Complaint
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Review the information you have entered and click the “Submit” button.
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You will receive a complaint reference number, which you can use to track your case.
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By following these steps, your complaint will be forwarded to the relevant BISP authorities, and you can expect a resolution soon.
Also Read: BISP 13,500 Payment Phase 2 Verification: How to Check and Receive Your Assistance
Common Issues Faced by BISP Beneficiaries
Many individuals face problems while receiving their BISP payments. Here are some common issues for which you can file a complaint:
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Payment Deductions: If your payment is reduced or deducted without explanation.
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Non-Receipt of Payment: If your BISP payment is delayed or not credited.
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Eligibility Issues: If you were previously eligible but are now declared ineligible without any reason.
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Harassment or Corruption: If any BISP official demands money or misbehaves.
If you experience any of these issues, do not hesitate to use the Citizen Portal to report your complaint.
Check Your BISP Eligibility & Payment Status via 8171
Apart from filing complaints, beneficiaries can check their eligibility and payment status using the 8171 web portal.
How to Check Payment Status via 8171
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Visit the official BISP 8171 portal.
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Enter your CNIC number in the provided field.
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Input the CAPTCHA code and click “Submit.”
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Your eligibility status and payment details will appear on the screen.
This process ensures that beneficiaries stay informed about their financial aid without unnecessary delays.
Important Note for Complaint Submission
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False Complaints: If you submit false complaints, legal action can be taken against you.
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FIR for Fake Complaints: Authorities may register an FIR for fraudulent claims, leading to legal consequences.
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Use the Portal Responsibly: Ensure you provide genuine concerns to avoid any complications.
Latest BISP Program Update – 2025
The government has announced new disbursements under the BISP sponsorship program. Starting from May 15, 2025, eligible beneficiaries will receive payments of Rs. 10,500. If you are already registered, you can check your payment status using the 8171 portal.
Those who are currently ineligible can apply for re-evaluation through the registration process to become eligible for future payments.
Also Read: Benazir Kafalat April 2025: Check Rs. 13,500 Installment Status & Payment Details
Final Thoughts
The Pakistan Citizen Portal provides a simple and efficient way to file complaints related to the BISP 8500 Program. Whether you are facing payment delays, deductions, or eligibility issues, you can easily register your grievance online and track its progress.
Make sure to use this portal responsibly and stay updated on the latest BISP developments to ensure you receive your entitled financial assistance.
Frequently Asked Questions (FAQs)
1. How long does it take to resolve a complaint on the Citizen Portal?
It typically takes 7 to 15 days for authorities to respond to a complaint, depending on its complexity.
2. Can I track my complaint status after submission?
Yes, you can track your complaint using the reference number provided at the time of submission.
3. Is there any fee for filing a complaint on the Citizen Portal?
No, the complaint submission process is completely free of cost.
4. What should I do if my complaint is not resolved?
If your issue remains unresolved, you can escalate it by contacting BISP helpline or visiting your nearest BISP office.
5. Can ineligible individuals apply for the BISP program again?
Yes, if you were previously ineligible, you can reapply through the 8171 portal for re-evaluation.