The Benazir Income Support Program (BISP) is a financial aid initiative that helps thousands of low-income families in Pakistan. It provides financial assistance of Rs. 10,500 to eligible individuals. However, many beneficiaries face difficulties while accessing their payments, particularly due to BISP Error 938—a fingerprint verification issue that prevents successful authentication.
If you’re struggling with BISP Error 938, don’t worry! This guide will walk you through the causes, solutions, and alternative ways to fix this error, so you can receive your payment without delays.
What is BISP Error 938?
BISP Error 938 occurs when the system fails to verify a beneficiary’s fingerprint or CNIC (Computerized National Identity Card). Without proper verification, the system blocks payment processing, preventing eligible individuals from accessing their funds.
This error mainly affects:
- Women beneficiaries with faint or unclear fingerprints
- People with outdated CNIC details
- Individuals whose family records aren’t properly updated
Also Read: BISP 8171 Payment April 2025 – Final Date & Phase-Wise Schedule
Causes of BISP Error 938
Several reasons can trigger BISP Error 938. Here are the most common ones:
1. Fingerprint Verification Failure
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If your fingerprint is unclear or not recognized, the biometric system won’t authenticate your identity.
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Some older individuals or those with worn-out fingerprints often face this issue.
2. CNIC and Family Information Issues
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If your CNIC details are outdated or incorrect, the system may fail to match your data.
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Family record mismatches in the BISP database can also lead to verification errors.
3. Eligibility Verification Problems
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If your BISP eligibility has changed, the system might temporarily block your payments.
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If your registration is incomplete, you may also face this error.
4. Technical System Issues
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Sometimes, the problem is not on your end but due to technical glitches in the BISP system.
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Server errors or database mismatches can trigger Error 938 unexpectedly.
How to Fix BISP Error 938?
If you are experiencing BISP Error 938, follow these steps to resolve it and receive your payment:
Step 1: Visit the Nearest BISP Office
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The fastest way to fix this issue is to visit your nearest BISP office.
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The staff will check your information in the system and guide you on the next steps.
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If your fingerprint is not verifying, they may ask you to try another biometric scanner.
Step 2: Update Your CNIC and Family Information
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Visit a NADRA office to ensure your CNIC details and family information are correct.
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If there are any errors in your records, update them immediately to avoid further payment issues.
Step 3: Re-Verify Your Eligibility
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If you suspect that your eligibility status has changed, re-check it at a BISP center.
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If you are no longer eligible, you will need to reapply for assistance.
Step 4: Contact the 8171 BISP Helpline
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If you can’t visit a BISP office, call the 8171 helpline for assistance.
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Provide your CNIC number, and the support team will guide you on how to fix Error 938 remotely.
Alternative Solutions for BISP Error 938
If you cannot resolve BISP Error 938 through the usual steps, try these alternative methods:
✔ Use an Alternative Finger for Verification
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If one fingerprint isn’t working, try using another registered finger for authentication.
✔ Biometric Verification at an ATM
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Some banks supporting BISP payments allow biometric verification via ATMs.
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Try accessing your funds from an HBL, UBL, or Bank Alfalah ATM that supports BISP transactions.
✔ Reapply for Biometric Registration
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If your fingerprints are weak, visit a NADRA office to update your biometric data.
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This may help ensure future smooth verification during BISP payments.
Also Read: BISP 8171 April 2025 Payment
What to Do After Fixing BISP Error 938?
Once you have resolved the issue, here’s what happens next:
- Receive a Confirmation SMS – BISP will send you a message from 8171 confirming your payment status.
- Collect Your Payment – You can now withdraw your Rs. 10,500 payment from a BISP center, ATM, or registered retailer.
- Keep Your CNIC Safe – Make sure your CNIC details are always up to date to prevent future issues.
Other Common BISP Errors & How to Fix Them
Aside from Error 938, here are some other frequent BISP issues and their solutions:
| Error Code | Issue | Solution |
|---|---|---|
| Error 933 | Withdrawal location mismatch | Visit the nearest BISP office to update your location |
| Diminished Payment Amount | Incorrect or incomplete information | Update records at the BISP office |
| No Payment Received | Incorrect account or eligibility issue | Call 8171 helpline for assistance |
Final Thoughts
Dealing with BISP Error 938 can be frustrating, but it’s fixable! The key is to keep your CNIC and family records updated and use alternative biometric methods if needed. If you’re still facing issues, don’t hesitate to call the 8171 helpline or visit a BISP office.
By following this guide, you can resolve your fingerprint verification issue and receive your BISP payment hassle-free!
FAQs About BISP Error 938
1. How long does it take to fix BISP Error 938?
It depends on the cause. Fingerprint issues may be fixed instantly, but CNIC updates can take a few days at the BISP office.
2. Can I use someone else’s fingerprint to receive my BISP payment?
No, BISP strictly verifies the beneficiary’s own biometric data. If your fingerprints are not working, update them at NADRA.
3. What should I do if my CNIC is expired?
You need to renew your CNIC at NADRA first. Then, update your details at BISP to continue receiving payments.
4. Can I check my BISP payment status online?
Yes! You can check your payment status via the 8171 web portal or by sending your CNIC number to 8171 via SMS.
5. Is there a deadline to fix BISP Error 938?
No, but the sooner you fix it, the faster you can receive your Rs. 10,500 financial aid. Delays may cause payment processing issues.